in order to access Enable, atplGS, and complete training and other associated activities, users require an account. Having an account means atplGS is storing the personal data you provide, and we further process this to determine training outcomes and retain certification records as well as analyse content and system usage, improve our products and services and respond to support queries and evaluation comments. Where a learner has accessed or is allocated a AtplGS course, directly from atplGS, AtplGS is the data controller.
If your login details or training has been provided by a 3rd party (e.g. your employer, another training organisation or a AtplGS reseller) then they will be joint data controller, along with AtplGS where applicable and also have access to and will be processing your personal data. Should you require any further information you should contact them directly. If you are unsure who to contact AtplG Smay be able to assist,. Where a 3rd party has provided system access,.
We keep your exam statistics and data for 36 months after which it is erased, the data is kept to provide you your results and data and help improve our services, if you wish to remove your data you can do manually by resetting the subjects in the study panel, alternatively we can remove all the data for you on request.
User accounts are suspended and remove after 36 months in activity, if you wish for us to remove these earlier you can do so by contacting us
Website visitors & online customers
When you place an order with us on our website, we will ask you to provide certain personal information, for example:
Please note that we require this information to be able to process your order and fulfil our contractual obligations (our condition for processing under GDPR). We may be unable to fulfil the contract without your personal data.
If you purchase services, our third party payment provider (paypal or IOS) will require additional personal information in order to process such payment (e.g. your home address). Please note that this information is not collected or stored by us.
Your personal information will then be used by us to provide you with the services you ordered and to communicate with you regarding the provision of those services. We also monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual.
Live chat
When you speak to us on live chat, the call transcripts are stored via our third party supplier Zoho and no marketing information will be delivered to any user who users this live chat function
Our use of cookies
A cookie is a small piece of information which is automatically created by our website on your computer. Please note that cookies are harmless to your computer. Cookies are a useful way of remembering the choices you have previously made while visiting our website.
If you don't want us to use cookies when you use our website, you can adjust your internet browser settings not to accept cookies. Your web browser's help function should tell you how to do this. Alternatively, you can find information about how to do this for all the commonly used internet browsers on the website: http://www.aboutcookies.org/default.aspx. This website will also explain how you can delete cookies which are already stored on your device.
Please note that if you set your computer to not accept cookies, there may be certain features/areas on our website that you may not be able to use. It may be necessary to have cookies enabled in order to purchase or access online courses and materials.
Our website currently uses the following cookies:
Sitecore (our website platform) Cookies
PHP Session ID
Google Analytics
This site along with our Learning Management System, Enable, uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our use of our website and compile reports on user activity. This cookie expires after two years.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Newsletter/ marketing subscribers
By signing up to our website and opting in you agree to receiving marketing newsletters, the data collected for this is
By completing the form and ticking the relevant boxes you are providing your consent for AtplGS to process your personal data, and this is the legal basis we are relying on to do so.
We will use the information that you give us to send you relevant emails containing AtplGS news & marketing communications. Your information will be stored by a third party data processor; Mail Chimp, whose servers are located in the US
We regularly review your interactions with the emails we send you and remove any subscribers who have shown and extended period of inactivity. You can withdraw your consent and unsubscribe at any time by clicking the link at the bottom our email communications
If you continue to interact with our emails or website, we will retain your data indefinitely so we can continue to send you emails.
We will not sell or pass your information to third parties other than those set out above.
Suppliers, sub-contractors & freelancers
Personal data provided by suppliers is only used for purposes related to the supply of goods or services for which we have contracted.
Sub-processers and other 3rd parties
AtplGS utilise a number of sub-processers and other 3rd parties to support and enhance the delivery of our services. These are listed below.
How do we safeguard your personal data?
Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance all relevant Data Protection Legislation. Our systems are protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.
Please note that we may need to disclose your personal information where we:
Your rights
The GDPR provides you with the following rights:
The right of access
You can ask us to confirm that we process your personal data and provide access to and copies of the information we hold about you by contacting us at dpo@atplgs.com, We will process your request to access your information and provide this information to you free of charge unless your request is manifestly unfounded or excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge if you request more than one copy of the same information.
We will provide the information you request as soon as possible and in any event within one month of receiving your request, unless there are extenuating circumstances. If we need more information to comply with your request, we�ll let you know.
The right to rectification
If you believe personal data we hold about you is inaccurate or incomplete, or any of the information you provide to us changes, please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information, please contact us at
We will comply with your request within one month of receiving it, unless we don't feel its appropriate for us to do so in which case we'll let you know why. We'll also let you know if we need more time to comply with your request.
The right to erasure
In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:
There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we'll let you know.
To request that your information is deleted, please contact us via our contact page
The right to restrict / object to processing
In some circumstances you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we don't have to delete it. This right is available to you:
You are entitled to object to us processing your personal data:
In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
If you wish to restrict or object to the processing of your information, please contact us
You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies:
We'll respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we'll let you know.
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